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​ACCESSIBILITY STATEMENT

This statement was last updated on May 16, 2026.

We at TROtt are working to make our site accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG 2.0 guidelines, and have made the site accessible to the level of AA. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Accessibility arrangements in the organization

Accessibility
The Therapeutic Riding Association of Ottawa-Carleton (TROtt) is committed to ensuring that every person — regardless of ability — has the same opportunity to access, participate in, and benefit from our programs, services, and facilities. We are dedicated to identifying, removing, and preventing barriers in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.

Visiting TROtt
TROtt operates its primary programming at 6362 Bank Street, Unit 1, Greely, Ontario K4P 1J4.
Our facility is a working equine environment. We encourage participants, families, and visitors who require specific accommodations to contact us in advance of their visit so that we can make appropriate arrangements.


Parking
Accessible parking is available on-site. Please contact us if you require assistance upon arrival.


Facility Access
Our barn and arena facilities are designed to support participants with a wide range of mobility needs. Mounting ramps and specialized equipment are available to assist riders. If you have specific access requirements, please inform our team when registering or scheduling your visit.


Service Animals
Service animals are welcome at TROtt in all areas accessible to the public. Please note that our facility is a working equine environment. For the safety of all animals and participants, we ask that you notify us in advance if you will be accompanied by a service animal so that we can prepare accordingly. The owner or handler is responsible for the care, supervision, and behaviour of the service animal at all times.


Support Persons
We welcome support persons accompanying a participant. Please indicate the presence of a support person when registering for a program or scheduling a visit so that we can accommodate everyone appropriately.

Scent-Free Environment
To support the comfort and health of all participants, volunteers, and staff, TROtt encourages a scent-reduced environment. We ask that visitors refrain from wearing or using heavily scented products when visiting our facility.

Notice of Service Disruption
In the event of a planned or unplanned disruption to our programs or facilities, TROtt will notify affected participants and volunteers as promptly as possible. Notifications will be sent by email and/or text to known affected individuals and will be posted on our website and communicated through our main phone lines:
• (613) 821-1844
• (613) 857-7019
Notices will include the nature of the disruption, its expected duration, and any available alternatives where applicable.

Accessible Formats and Communication Supports
TROtt will provide documents and communications in accessible formats upon request, at no additional cost and within a reasonable timeframe. To request information in an alternate format, please contact us using the information below.

Website Accessibility
We are committed to improving the accessibility of our website on an ongoing basis in accordance with the Integrated Accessibility Standards Regulation (IASR). If you encounter any content on this website that you are unable to access, please contact us and we will make every effort to provide the information in an accessible format.

Accessibility Feedback
TROtt welcomes feedback on the accessibility of our programs, services, facilities, and website. Your input helps us to continuously improve.


To submit accessibility feedback, please contact us by:
Email: operations@ottawatherapeuticriding.ca
Phone: (613) 821-1844
Mail: Therapeutic Riding Association of Ottawa-Carleton
6362 Bank Street, Unit 1
Greely, Ontario K4P 1J4


All feedback will be acknowledged and reviewed. Where an individual requests a follow-up response, we will endeavour to respond within five (5) business days.

Accessibility Accountability
To meet the requirements of the Accessibility for Ontarians with Disabilities Act, TROtt has adopted an Accessibility Policy and implements a multi-year Accessibility Plan. 

Our governing documents are available below:
• Accessibility Policy – May 2026 (link PDF here)
• Statement of Commitment to Accessibility – May 2026 (link PDF here)
• Multi-Year Accessibility Plan 2025–26 (link PDF here)
These documents are updated on a regular basis and will be posted to this page when revised.

Do You Need This Information in Another Format?
If you have a disability and would like any information provided by TROtt in a different format, please contact us. We will work with you to find the format that best meets your needs.
Email: operations@ottawatherapeuticriding.ca
Phone: (613) 821-1844
TROtt is proud to support the Accessibility for Ontarians with Disabilities Act (2005).
 

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